paradigmgrove Order & Shipping Policy

---

Thank you for choosing paradigmgrove. We are committed to getting your grocery and kitchen essentials to you safely and on schedule. The information below explains exactly how we handle order fulfillment and shipping, so you know what to expect at every stage—from the moment you check out to the moment your package arrives.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends, move into processing on the next business day.
• Perishable Goods Handling: Temperature-sensitive items ship in specialized cold-chain packaging and leave our facility Monday through Thursday only, so they are never held in transit over a weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you submit your order, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates start once your order leaves our facility. Slight delays may occur during peak holiday periods or due to severe weather conditions.

---

International Shipping

paradigmgrove currently delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may incur import duties, value-added taxes (VAT), or customs clearance fees once they reach the destination country. These charges are set by the local customs authority and are the recipient's responsibility.

---

Order Tracking & Delivery Confirmation

As soon as your order ships, we will send an automated confirmation email with a tracking link and carrier details.

If your tracking information has not appeared, or you have not received a tracking number within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate.

---

Order Modifications & Address Changes

We begin processing orders quickly to keep dispatch times short.

• If you need to correct your shipping address or change your order, please reach out to us within 1 hour of placing it at [email protected].
• We will make every reasonable effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

---

Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery with photos, and we will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items arrive damaged, please contact us within 7 days of delivery.

---

Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: paradigmgrove
• Customer Support Email: [email protected]
• Customer Support Phone: 13039619690
• Physical Business Address: 620 S 44TH ST, BOULDER, CO 80305, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST